FAQ

Creating an account is quick. Click “Sign Up” on the site, enter your name, email, date of birth, and a secure password, and confirm your country and preferred currency (USD). You may be asked to set deposit limits during registration — a recommended step for responsible play. After you register, an automatic No Deposit Welcome Bonus (if eligible) is credited. Check your inbox for a confirmation email and follow any verification prompts. Keep your login details private, and enable any offered two-step authentication for extra security. If you run into issues, use live chat or email support@roxymoxy.com for help.

Roxy Moxy runs several active promotions. Typical offers include an automatic No Deposit Welcome Bonus, first purchase bonuses with discounts, daily free credits, mail-in bonuses, and a referral bonus that rewards inviting friends. For example, recent offers include a No Deposit Welcome of 50,000 Gold Coins + 2.5 Secret Coins on signup (subject to state restrictions), a first purchase 40% discount on select packages, daily 15,000 Gold Coins + 0.2 Secret Coins, and referral rewards up to 300,000 Gold Coins + 10 Secret Coins. Bonus terms, expiry, and playthrough requirements vary by promotion, so always read the specific terms before claiming. For a full list and current terms, visit our bonuses page.

Yes — Roxy Moxy offers a No Deposit Welcome Bonus that is automatically credited on signup for eligible players. Typical credit is 50,000 Gold Coins + 2.5 Secret Coins, but amounts can change with promotions. Note state exclusions: the no-deposit bonus is not available in Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Washington, and West Virginia. Eligibility can also depend on age and verification status. If your bonus doesn’t appear after creating an account, contact live chat or email support@roxymoxy.com for assistance.

Roxy Moxy accepts major payment methods including American Express, Discover, MasterCard, Visa, and bank transfers. Deposits are typically instant; withdrawal times vary by method and verification status. Expect e-wallets and card withdrawals to take a few business days after approval, while bank transfers can take longer. Minimums, maximums, and any fees are listed in the cashier and in the terms. To withdraw, verify your account (KYC), go to the withdrawals section, choose a method, and submit the request. Processing may be paused for KYC checks or bonus validity reviews. Always check your account and email for status updates.

Wagering requirements (playthrough) tell you how many times you must wager bonus funds before withdrawing associated winnings. For example, a $10 bonus with a 20x wagering requirement means you must place $200 in qualifying bets before cashing out bonus-derived winnings. Not all games contribute equally to wagering — slots usually contribute 100%, table games and live dealer titles often contribute less or are excluded. Bet limits while using a bonus and excluded games are specified in each promotion’s terms. Wagering rules are essential to understand before claiming a bonus, so review the full terms linked with each offer.

Roxy Moxy features a curated selection of slots and table games from providers such as 3 Oaks, Peter & Sons, RubyPlay, and Spinomenal. You’ll find a mix of classic and modern slot titles, plus video poker and live-style table games depending on your region. Game availability can vary by state and device. Progressive jackpots and exclusive in-house content may be available in select promotions. If a specific title isn’t showing in your library, check game filters, ensure you’re in a supported state, or contact support to confirm availability.

Yes. Roxy Moxy is designed for mobile play and works on modern iOS and Android browsers. Games are optimized for touch play, and the site adapts to different screen sizes for smooth navigation. There’s no mandatory app to install; simply log in through your device browser. For the best experience, keep your browser updated, ensure a stable internet connection, and allow any recommended permissions. If a game won’t load, try clearing cache, switching browsers, or restarting your device. Contact support if problems persist.

Roxy Moxy operates within the legal framework required for the jurisdictions it serves. Online real-money play is regulated at the state level in the U.S., so availability and permitted features depend on your state. We recommend checking the site’s terms and your local laws before registering. If you have questions about legality in your state or want to confirm Roxy Moxy’s licensing and regulatory details, contact customer support or review the site’s legal pages for the most current information.

To comply with KYC rules and keep accounts secure, Roxy Moxy may request one or more of the following: a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last three months), and a copy of the payment method used for deposits (card photo with only the last four digits visible or a bank statement). Upload documents through the secure verification area in your account. Verification helps speed up withdrawals and protect against fraud. Turnaround time is usually a few business days, depending on document clarity and volume.

First, refresh your browser or restart the app and try again. Clear your cache, switch to a different browser, or reboot your device if problems continue. Confirm your internet connection is stable and that your browser or device is up to date. If an issue affects a real-money game session (frozen balance, interrupted spin), do not attempt duplicate transactions; contact live chat or email support@roxymoxy.com immediately with screenshots, timestamps, and the game name so the team can investigate. Keep records of any errors and any transaction IDs for faster resolution.

Roxy Moxy uses industry-standard security measures to protect your account and personal information, including SSL encryption for data in transit and secure storage practices for account records. Access controls, regular security reviews, and monitoring help detect suspicious activity. You control your account with a password, and enabling any offered two-factor authentication adds extra protection. Roxy Moxy adheres to privacy practices described in its Privacy Policy; consult that document for details on data handling, retention, and sharing. If you suspect unauthorized access, change your password immediately and contact support.

Customer support is available via live chat for fast, real-time assistance and by email at support@roxymoxy.com for less urgent matters. Live chat is ideal for account issues, troubleshooting, and bonus questions; email is useful for documentation, appeals, or when you need a written response. Provide your account email, a clear description of the issue, and any relevant screenshots to speed up resolution. Support hours and expected response times are listed on the contact page. For account safety, support will only discuss details with the verified account holder.