Support

If you want an answer fast, our live chat is the quickest route. You’ll find the chat widget at the corner of every page—click it to connect with a team member. Typical response time is under two minutes, and agents are trained to handle account questions, deposit or withdrawal issues, game troubleshooting, and bonus clarifications on the spot. For quick fixes or step-by-step guidance, live chat keeps things moving.

Prefer email? Clear, documented support

For questions that need screenshots, receipts, or detailed review, email us at support@roxymoxy.com. Emails are reviewed promptly and you can expect a reply within 24 hours—often sooner during business hours. Send as much relevant information as you can (account name, transaction ID, device type, and a brief description) so our team can investigate and resolve your issue efficiently.

Phone support and regional options

Phone support is available in select regions and may be offered as a direct number or a callback service from your account dashboard. When phone help is available, typical wait times are short, and agents can walk you through sensitive matters like account verification or transaction questions. Check your account settings or the Help Center for the correct local number and availability for your region.

Find answers fast in our Help Center and FAQs

We know many questions have quick answers, so our Help Center groups common topics—account setup, deposits and withdrawals, bonus terms, game rules, and troubleshooting—into easy-to-scan articles. Use the search bar or browse categories to find step-by-step guides and screenshots. If you’d rather see a full site overview first, read our full Roxy Moxy Casino review for an inside look at games, bonuses, and platform features.

How we handle sensitive issues and escalations

Our support team follows clear procedures for account security, transaction reviews, and dispute resolution. If an issue requires extra attention—like a complex payment query or suspected account compromise—your case will be escalated to a specialist who will coordinate follow-up and keep you informed. We respect your privacy, and sensitive information is handled securely and only as needed to resolve the issue.

What to expect from our team

You’ll get friendly, knowledgeable help from agents who understand the details of accounts, payments, and gameplay. Our goal is prompt resolution, clear explanations, and practical next steps so you can get back to playing with confidence. If something can’t be solved immediately, we’ll explain the timeline, what we’re doing, and how we’ll contact you next.

Responsible play and support tools

If you’re managing bankrolls or need a break, our support team can guide you through deposit limits, time-outs, and self-exclusion options. We encourage players to use these tools whenever needed, and our agents will help set them up quickly and discreetly.

We’re here to help—reach out via live chat for the fastest reply, email support@roxymoxy.com for detailed requests, or check your account for phone options in your area. Our team is committed to clear, fair, and timely support so you always feel secure and taken care of.