Terms and Conditions

These terms and conditions explain the main rules for accessing and using the Roxy Moxy Casino website, your player account, our games, promotions, and related services (together, the “Services”).

By visiting the site, creating an account, or using any part of the Services, you agree to follow these conditions of use. The goal is simple: clarity and fairness, so you know what to expect from us, and what we expect from you.

If you do not agree with these service terms, please do not use the Services.

Who Can Play: Age, Location, and Legal Use

Roxy Moxy Casino is for adults only.

To use the Services, you must meet all of the following:

• You are at least the legal gambling age where you are located.
• You are allowed to access online casino-style entertainment where you live.
• You are using the Services for personal entertainment, not on behalf of someone else.

It is your responsibility to confirm that online gambling-style services are lawful in your jurisdiction. We may restrict or block access in certain states, countries, or regions, and we may change availability over time to stay aligned with legal and operational requirements.

Getting Started: Account Registration Rules That Protect Everyone

When you create an account, you agree to provide accurate, complete, and current information. This includes details like your name, date of birth, email address, and any other information requested during signup.

A few core account rules apply:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we permit per person, household, device, and shared network.
• You must keep your contact details up to date so we can reach you about important account matters.
• We may refuse, limit, or close accounts if registration details appear false, inconsistent, or incomplete.

If you believe someone has created an account using your information, contact us right away.

Verification Checks: Identity, Age, and Payment Ownership

To keep gameplay fair and protect the platform, we may ask you to complete identity checks before you can access certain features, bonuses, withdrawals, or redemptions.

Verification may include requests for documents or information that help confirm, for example:

• Your identity and age
• Your address or location
• Ownership of a payment method
• Account security details

If verification is not completed within a reasonable time, we may restrict your account, pause certain transactions, or cancel access to specific promotions until the review is finished.

Your Account, Your Responsibility: Login Safety and Personal Use

You are responsible for keeping your username, password, and any other login credentials private. Any activity that happens through your account is treated as authorized by you, unless we determine otherwise.

Player accounts are personal. They may not be:

• shared with another person,
• transferred or sold,
• used by you on behalf of someone else, or
• accessed by anyone who is not the registered account holder.

If you suspect unauthorized access, change your password and contact support as soon as possible.

Payments, Withdrawals, and Account Balances: What to Expect

Roxy Moxy Casino may offer different payment options over time, including American Express, Bank Transfer, Discover, MasterCard, and Visa. Payment availability can vary by location, account status, verification stage, and other risk and compliance checks.

When you deposit, withdraw, or request a redemption, you agree that:

• processing times can vary, and some requests may take longer due to reviews or third-party processing,
• limits may apply (including minimums and maximums), and
• we may request verification before approving certain transactions.

We may also apply reasonable checks to prevent fraud, chargeback abuse, or unauthorized activity. If a balance, transaction record, or bonus credit appears incorrect due to an error, we may adjust it to reflect the accurate amount after review.

Bonus Terms You Should Know Before You Claim

Promotions can be a fun momentum booster, but they come with specific rules. Bonuses, free spins, and other offers may be subject to additional bonus terms, which are shown in the promo details or within your account.

Common promotion conditions may include:

• eligibility requirements (including age and location),
• time limits (such as expiration windows),
• wagering or playthrough requirements,
• game restrictions or contribution rules, and
• rules designed to prevent bonus abuse.

Examples of offers you may see at Roxy Moxy Casino include welcome offers, first purchase offers, and daily login rewards. Some promotions may be applied automatically, and some may only be available in eligible states. Unless a promotion clearly says otherwise, promotional value must be used within the stated validity period (often 30 days).

Sweeps Coins playthrough requirements, when applicable, are typically stated in the promotion details. If a promotion references a 1x playthrough, that means the required amount must be played through once before redemption is available. All games may contribute equally unless the promotion states a different rule.

We also reserve the right to withhold or cancel promotional value if we reasonably believe an offer is being misused, including through multi-accounting, collusion, or other prohibited behavior.

Games and Features Can Change: Availability and Access

We aim to keep the Services available and enjoyable, but game libraries and features can change. Access may vary based on:

• your location,
• your device and operating system,
• maintenance windows,
• software updates,
• provider availability, or
• technical issues beyond our control.

We may add, remove, suspend, or limit games, promotions, tournaments, features, or parts of the site at any time. This helps us maintain balance, safety, and compliance, and it also reflects how third-party game catalogs evolve.

Fair Play Rules: Keep It Clean, Keep It Legit

Using the Services means playing fairly and using the site for lawful, personal entertainment. Prohibited behavior includes, but is not limited to:

• providing false or misleading information,
• using the site for unlawful purposes,
• attempting to manipulate gameplay, systems, or promotions,
• collusion with other players,
• fraud, chargeback abuse, or payment misuse,
• bonus abuse (including multi-accounting or exploiting offer mechanics),
• using bots, scripts, or unauthorized automation tools, and
• letting someone else access or play through your account.

If we detect activity that looks inconsistent with normal play, we may review the account to protect other players and the integrity of the platform.

When We May Step In: Restrictions, Holds, and Account Closure

We may limit access to the Services, pause promotional value, place holds on withdrawals or redemptions, or close an account when we reasonably believe that:

• these site terms have been violated,
• verification is incomplete or inconsistent,
• account activity indicates fraud, misuse, or security risk,
• payment activity appears unauthorized or disputed, or
• continued access could create legal, compliance, or safety issues.

Our intent is not to be heavy-handed. It’s to keep the platform fair, protect player funds where possible, and address issues in a consistent, responsible way.

Errors and Technical Glitches: How They’re Handled

From time to time, technical problems can happen - including display errors, incorrect bonus credits, mispriced purchases, interrupted sessions, game malfunctions, or balance updates that don’t reflect correctly in real time.

If an error occurs, we reserve the right to correct obvious mistakes and to address the impact of the issue in a fair and reasonable way. This may include adjusting balances, reversing incorrect credits, voiding affected rounds, or reprocessing transactions as needed.

Responsible Gaming: Entertainment First, Always

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling balanced, it’s a good time to take a break.

We encourage you to use player protection tools where available, such as deposit limits, time-outs, and self-exclusion. You can also review our guidance on the Responsible Gaming page.

Ownership and Site Content: Intellectual Property Basics

The Roxy Moxy Casino website, including its design, branding, logos, text, and original content, is owned by the operator or used under license from our partners.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except for normal personal use of the Services.

Third-Party Providers and Linked Services

Some parts of the Services are supported by third parties, including game studios and payment processors. Our current game content may include providers such as 3 Oaks, Betsoft, BGaming (Softswiss), Booming Games, Fugaso, Onlyplay, Peter and Sons, RubyPlay, and Spinomenal.

Because these services are not fully controlled by us, availability and performance may sometimes be affected by external systems, updates, outages, or operational limits. Where the site links to third-party services, you are responsible for reviewing their terms and practices before using them.

Limits on Liability: A Clear, Fair Boundary

We work to provide a secure, enjoyable service, but we cannot accept responsibility for losses or damages caused by circumstances outside our reasonable control. This may include:

• service interruptions or downtime,
• device incompatibility or user error,
• third-party outages or failures,
• internet connectivity problems,
• force majeure events, or
• misuse of the Services or your account.

Nothing in these platform rules is meant to limit any rights you may have under applicable law, where such limitations are not allowed.

No Promises of Uninterrupted Service

The Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability of any game or feature, or error-free operation at all times.

We may also update, improve, or modify the Services to keep the platform stable, secure, and compliant.

Updates to These Service Terms

We may update these conditions of use from time to time. The most recent version posted on the website will apply from the date it is published, unless we state a different effective date.

For your own clarity, it’s smart to review this page occasionally, especially before claiming a new promotion or making a purchase.

Other Policies That Also Apply

These site terms work alongside other important pages and rules that may apply to your use of the Services, including our Privacy Policy, Cookie Policy, bonus-specific terms, and any anti-money laundering and know your customer requirements where applicable.

If there is a conflict between a promotion’s specific rules and these general account rules, the promotion’s specific rules typically apply for that offer.

Need Help? Contact Roxy Moxy Casino Support

If you have questions about these terms and conditions, your account, or how the Services work, you can contact our support team by email at support@roxymoxycasino.com.

Using Roxy Moxy Casino means playing within these clear expectations - built to support fairness, protect players, and keep the experience straightforward. If you continue to access or use the Services, that’s your confirmation that you accept the current version of these terms.